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> GuardianRx Order Management
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GuardianRx Order Management Workflow System
GuardianRx offers a robust, fully integrated Order/Workflow Management Module designed
specifically to bring a new level of productivity to the central fill and mail order
pharmacy environment. Some of the capabilities are detailed below:
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Administrator security settings allow for customized groups of users to accommodate
various order processes and workflow.
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Five process levels are available as “states” of the order and depending on the flow
of your specific workflow and the users security rights related to each state, the
order moves through each state as it is processed, these states include: Entered,
Verified, Adjudicated, Approved and Shipped.
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Status levels within each state of the order can be user defined for exact processing.
The status will change with order activity but can also be changed by the user with
rights for that function.
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The order functionality enables the user to combine one to many Rx’s for an account per order.
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Once entered, the orders flow through dispensing and adjudication; security rights give
specific users the ability to execute their responsibilities in the order process.
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Orders can be split and merged throughout order processing.
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The orders queue has multiple filters to define exactly what a user needs to address from
the queue; also incorporates the users’ security rights so that only those states and
statuses of orders permitted can be accessed.
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Quick access to ancillary files from the keyboard navigation control is available while
working on the order. Shipping and billing information can be updated for the given order.
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Holds can be set on the order before processing at the level of the order or the individual
Rx (line item) on the order. This includes account holds for various reasons inputted by the
user. Automatic holds on orders are: related patients marked for “Do not fill,” “account has
no previous orders” and also dispensing prescription holds related to adjudication and DUR
problems. Account balances are checked for accounts exceeding credit limits, accounts exceeding
the “large balance due” settings and account balances older than a specified number of days.
If any of these conditions are met, the order is flagged for a hold.
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While working on an order, the user is able to create a new prescription for the order,
view adjudication information, holds, and edit account information.
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Auto refill scheduler works with order management to create new orders. This is dependent on
whether a patient is participating or not, to create new orders based on the % of use or days
supply settings.
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Credit card interfaces available.
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Shipping interfaces are available.
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E-mail notification available when orders are shipped.
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Once orders are sent through the approved state they are automatically entered in Accounts
Receivable and can be followed by individual payment responsibility (split by patient and
payor) for reconciliation.
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Reconciliation function allows the user to make payments, re-bill a secondary payer and write
off credit in one function for a payment responsibility.
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