A/R Unapplied Payments
When unapplied payment has been made, this goes against the patient account balance not a specific Rx.
Use debit memo, mark show zero balance and allow rebill to zero balance, this will pull up a credit “account balance” which is the non Rx balance that includes the unapplied payment.
Create the debit memo:
This clears the unapplied payment which leaves no Payor Rx balance for the account.