FAQs

Field Not Supported/Syntax Error

Answer:

This error could result from an insurance company not wanting to see the ‘Smoker Code’ field. To turn this off, from a dispensing screen go to Tools >Tables > Organizations and select the insurance you are submitting too.

1

When you open that insurance plan, go the Rules tab, and then go to the patient segment.

2

When you get to the patient segment, look for the field called Smoker/Non Smoker Code.
Set the Send to ‘No’. Save and close and re-submit the claim.

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