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FAQs
Accounts Receivable
A/R Unapplied Payments
When unapplied payment has been made, this goes against the patient account balance not a specific Rx. Use debit memo, mark show zero balance…
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Claims
Billing a Secondary/COB Claim
When submitting a claim to the secondary, you may receive a reject message that says: “MUST SUBMIT QUAL 06 IN FIELD 351-NP.” OR…
Read MoreField Not Supported/Syntax Error
This error could result from an insurance company not wanting to see the ‘Smoker Code’ field. To turn this off, from a dispensing screen go…
Read MoreInvalid Software Certification Code
This error could result from an insurance company wanting to see the software certification code. One of our software certification codes is D012000105 To input…
Read MoreICD-10: Tips for New and Dispensed Scripts
For those covered by the Health Insurance Portability Accountability Act (HIPAA), the transition to ICD-10 has begun. Here are a couple of tips to…
Read MoreMissing/Invalid Cardholder ID
1. Open the Quick Add Patient screen and go the Insurance tab: 2. Highlight the appropriate insurance plan and click Open. You can also just…
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Compounding
Lots Tracking: New Requirements for DSCSA
Drug Supply Chain Security Act (DSCSA) Requirements as it relates to Lots Tracking in GuardianRx In relation to enforcement of the new product tracing requirements…
Read MoreAdding a Basic Compound
Note: This is not for those using Advanced Compounds for creating a compound but can be used to help manage and configure compounds. The main…
Read MoreTracking Lots with Compounds
When using the regular compounder (or when not creating batches with Advanced Compounder functionality) inventory can be tracked by lot number. This is important when…
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Patients
Eligibility Check for Medicare Part D
Release of E1 Eligibility Check for Medicare Part D Patients In order to use the Part D patient eligibility functionality enter the patient’s name,…
Read MoreRefill Scheduler
Access refill scheduler options by Shift – F10 The options at the store level have to be checked before they will be enabled on the patient…
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Printing
Labels Not Printing
On your GuardianRx Server ensure that the label service is running. This program can be found in the CarePoint XClaim directory typically found in c:\…
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Products
Adding new SIG codes
Custom SIG codes can be added to the system using the tree at the left hand side of the retail dispensing screen. Click on Sig…
Read MoreNDC Checker
Preparation Steps: 1.) Ensure the barcode scanner that has been purchased can read an 11 digit NDC. If experiencing any issues scanning an 11 digit…
Read MoreLinking Generics to Brands
To link a generic to a brand you need to go to products and edit the generic. In the lower left hand corner (see screen…
Read MoreCreating a Monograph
You will need to go to products and pull up the product you want to add the monograph to. Then go to the Edit and…
Read MoreAuto Substitution: Tying Generic to Brand Drugs
The GuardianRx Dispensing module can automatically make generic for brand drug substitutions when moving from the Prescription window to the Dispense window. There are several…
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Reconciliation
Edit a Recon Batch
Example: a payment is made and you need to edit to rebill a portion. Click on line item in the reconciliation batch queue. Click “Open…
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