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A/R Unapplied Payments
When unapplied payment has been made, this goes against the patient account balance not a specific Rx. Use debit memo, mark show zero balance…
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Billing a Secondary/COB Claim
When submitting a claim to the secondary, you may receive a reject message that says: “MUST SUBMIT QUAL 06 IN FIELD 351-NP.” OR…
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Field Not Supported/Syntax Error
This error could result from an insurance company not wanting to see the ‘Smoker Code’ field. To turn this off, from a dispensing screen go…
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Invalid Software Certification Code
This error could result from an insurance company wanting to see the software certification code. One of our software certification codes is D012000105 To input…
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ICD-10: Tips for New and Dispensed Scripts
For those covered by the Health Insurance Portability Accountability Act (HIPAA), the transition to ICD-10 has begun. Here are a couple of tips to…
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Missing/Invalid Cardholder ID
1. Open the Quick Add Patient screen and go the Insurance tab: 2. Highlight the appropriate insurance plan and click Open. You can also just…
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Lots Tracking: New Requirements for DSCSA
Drug Supply Chain Security Act (DSCSA) Requirements as it relates to Lots Tracking in GuardianRx In relation to enforcement of the new product tracing requirements…
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Adding a Basic Compound
Note: This is not for those using Advanced Compounds for creating a compound but can be used to help manage and configure compounds. The main…
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Tracking Lots with Compounds
When using the regular compounder (or when not creating batches with Advanced Compounder functionality) inventory can be tracked by lot number. This is important when…
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Eligibility Check for Medicare Part D
Release of E1 Eligibility Check for Medicare Part D Patients In order to use the Part D patient eligibility functionality enter the patient’s name,…
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Refill Scheduler
Access refill scheduler options by Shift – F10 The options at the store level have to be checked before they will be enabled on the patient…
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Labels Not Printing
On your GuardianRx Server ensure that the label service is running. This program can be found in the CarePoint XClaim directory typically found in c:\…
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Adding new SIG codes
Custom SIG codes can be added to the system using the tree at the left hand side of the retail dispensing screen. Click on Sig…
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NDC Checker
Preparation Steps: 1.) Ensure the barcode scanner that has been purchased can read an 11 digit NDC. If experiencing any issues scanning an 11 digit…
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Linking Generics to Brands
To link a generic to a brand you need to go to products and edit the generic. In the lower left hand corner (see screen…
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Creating a Monograph
You will need to go to products and pull up the product you want to add the monograph to. Then go to the Edit and…
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Auto Substitution: Tying Generic to Brand Drugs
The GuardianRx Dispensing module can automatically make generic for brand drug substitutions when moving from the Prescription window to the Dispense window. There are several…
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Edit a Recon Batch
Example: a payment is made and you need to edit to rebill a portion. Click on line item in the reconciliation batch queue. Click “Open…
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